Easy 7-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Computer Outlet Electronic within 7 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Return Process
Return an Item in Person
Once you received the return approval by email, you may return an item to our Returns Department at our Computer Outlet Electronic Aguadilla Store. Our Returns Department is located on Road #2 Aguadilla Puerto Rico 00603. Or you can send the items by mail.
Return Address
Computer Outlet Electronic
Attn: Return Department
Road #2 KM 122.9
Aguadilla, PR 00603
This address is **ONLY FOR PRODUCTS,** DO NOT SEND LETTERS OR PROMOTIONAL ITEMS, WILL BE REJECTED
Eligibility Conditions
Please read conditions below. If all conditions are not met, Computer Outlet Electronic reserves the right to refuse the return or to charge a minimum 18% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Computer Outlet Electronic can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Nonreturnable Items
- Opened TVs, combos and monitors, original packaging cannot be unsealed
- Opened computers, computer software, printers and tablets — original packaging cannot be unsealed
- Electronic software downloads
- Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, toner etc.)
- Any computers built or modified by Computer Outlet Electronic to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Storage devices are not returnable.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Exchanges
Please allow 3-5 business days for mail-in exchanges or in store exchange to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
Computer Outlet Electronic is not responsible for personal data or items left in returned merchandise. Computer Outlet Electronic is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to Computer Outlet Electronic for return.